A global retailer recognized the need for a consistent, sustainable approach to digital accessibility. With millions of users accessing its website and mobile app daily, fragmented efforts could no longer keep pace with the organization’s growth.
The challenge
Accessibility had developed organically across the organization’s teams, some with dedicated champions, others without direct support. This inconsistency made it difficult to measure progress and drive lasting change at scale. With the European Accessibility Act (EAA) approaching, the organization needed a unified strategy that could establish repeatable practices, support internal teams, and mature its accessibility efforts without losing momentum.
The solution
The organization partnered with Vispero to conduct a comprehensive audit across all its digital properties, identifying key opportunities for improvement. Vispero’s accessibility experts worked with the organization to develop three workstreams designed to make sustainable changes:
- Validation: Ensure existing issues are fixed.
- Remediation: Provide hands-on guidance and training for internal teams.
- Prevention: Build frameworks that prevent regression and embed accessibility into design and development.
The result
Within weeks, multiple Vispero accessibility experts were embedded, working exclusively within the organization’s network, using its tools, and supporting defined workstreams. Together, they documented standard operating procedures and accelerated progress toward accessibility targets.
To scale progress, Vispero experts delivered ongoing training, ranging from weekly virtual sessions to multi-day, in-person workshops. Each session used examples from the retailer’s own products and systems to ensure direct relevance. As teams grew more confident, the focus moved from validating fixes to building accessibility into design and development—a true “shift left” in practice.
The Result: From risk reduction to strategic capability
What began as a risk-reduction initiative has evolved into a strategic capability, transforming how the organization operates, and, by extension, the people it serves. By embedding accessibility into design and development, the retailer created a more inclusive platform that reaches every customer and opens new market opportunities. Ready to operationalize accessibility across your retail ecosystem? Let’s talk about how Vispero’s Digital Accessibility Services can help you scale, sustain, and measure accessibility success.