Make your kiosks accessible — Meet us at NRF 2026

User Centered Testing with User Journeys

Accessibility testing is often focused on compliance with standards rather than ensuring a smooth experience for end users. This webinar examines how to develop and harness user journeys to connect directly with users and to better understand the challenges they face. The session will look at types of user journeys, and how to convert them into test plans for evaluating websites and applications. It includes a live demonstration using JAWS Inspect and the ARC Toolkit, together with automated testing in the ARC platform.

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In this on-demand webinar, TPGi Director Charlie Pike shows how to embed real-user testing into your accessibility process by using JAWS Inspect and ARC Toolkit to run “User Journeys.” Instead of checking only compliance, this session walks you through defining user personas, mapping key tasks, and building test flows that reflect real user behavior — helping you catch usability and accessibility issues where they matter most. Whether working on web apps or sites, you’ll learn how to prioritize core user-flows for maximum impact.