Engagement Manager
Full-Time // Remote
At TPGi, you’ll be part of a global team of experts focused on helping our clients build an accessible future. Every day, we advise our clients as they build new digital experiences for their customers, including websites, mobile applications, streaming platforms, and even in-person kiosks! As a division of Vispero, the world’s leading assistive technology provider, we know how important it is to ensure these digital experiences are inclusive and meet the needs of people with disabilities.
Most importantly, we seek candidates who are passionate about accessibility and want to join a team of like-minded professionals.
Primary Function
As an Engagement Manager, you are responsible for overseeing client projects and must be able to manage client expectations, and develop, coordinate, manage, and track accessibility project plans for multiple simultaneous clients. The successful candidate must be able to thrive in a fast-paced, dynamic environment and demonstrate the ability to prioritize and multi-task a variety of demanding assignments without degradation of work quality.
Scope of Work
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
- Manage multiple simultaneous client engagements to the highest level of quality and efficiency
- Create a positive experience for each client, ensuring satisfaction with our deliverables
- Ensure the engagement tasks are carried out correctly, on-time and within the budget as specified by project SOWs and/or Task Orders
- Use appropriate techniques to manage changes in engagement scope, schedule and costs
- Measure and report upon detailed and aggregated engagement performance using TPGi supplied systems, tools and best practices
- Perform risk management to minimize delays and maximize the profitability of each engagement
- Work with operations to ensure timely invoicing of completed milestones
- Create and maintain comprehensive project level documentation and participate in monthly retrospectives to help TPGi improve its processes and collateral for engagement management
- Identify new opportunities where TPGi can create additional value for the client
- Communicate new opportunities to Solutions Architecture and Sales for client follow-up
- Perform additional duties as assigned
Supervisory Responsibility
- Ability to manage and coordinate the tasks of a multi-person project team
- No permanent direct reports
Required Knowledge/Skills/Abilities
- Proven ability to manage engagements according to outlined scope, budget and timeline
- Exceptional organization skills including attention to detail and ability to multitask
- Strong interpersonal skills and extremely resourceful
- Must be motivated and a quick learner, able to work both independently and as team player
- Excellent verbal and written communication skills
Education and Experience
- At least 3 years of client facing experience relevant to this position, including 1 year of project management leadership
- BA or BS degree or higher; education would ideally be a combination of technical and business qualifications
- MBA or post-graduate degree preferred
- PMP, CCMP, CMS, or similar certifications are a plus
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
The typical salary range for this position is USD $80,000– $110,000 based on experience and geographic location. This position is remote.