At Vispero, you’ll be part of a global team enhancing solutions that make a difference in people’s lives. Vispero is the world’s leading assistive technology provider for the visually impaired and owner of the brands AI Squared, Enhanced Vision, Freedom Scientific, Optelec, The Paciello Group and Interactive Accessibility. All the Vispero brands have a long history of developing and providing innovative solutions for blind and low vision individuals, helping them to reach their full potential.
The Repair Technician is responsible for troubleshooting, examination/evaluation, and repair of all Vispero’s returned products and parts. Reporting to the Repair Supervisor the ideal candidate will have both technical and time management skills that will add to the repair team’s production and timely service to our end users and customers.
Conversationally fluent in English; ability to read and write fluently in English
Good time management skills
Strong critical thinking skills
Excellent in organization & planning
Evaluates and examines products or parts returned by customers for credit or repair
Works closely with Technical Support Specialists and Quality Department as product issues are identified.
Reports problems, discrepancies, or rejections to management.
Processes Return Authorizations in the CRM system as quickly as possible to maintain customer satisfaction
Maintains small inventory of parts needed to complete repairs
Completes periodic training and re-training on construction and function of all products, both new and existing
Has the ability to be cross trained in backing up manufacturing department
Performs other related duties as assigned
Ability to perform technical and mechanical skills
This position has no direct supervisory responsibilities.
High School Diploma or Equivalent
1-2 years of prior work-related experience required
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computer and landline phones.
If you have a passion for excellence and want to work with an outstanding team of experts, working in an exciting, challenging, fast paced environment for the world’s leading assistive technology company, please send your resume to firstname.lastname@example.org.