As a Senior Manager of Solutions Delivery (SD), you will be a leader within the Solutions Delivery Organization helping to define the team’s strategy, direction and planning and with responsibility for execution of the team’s initiatives within that practice. This role includes direct supervision of a group of Principal Engineers, Senior Engineers, and Engineers. As Senior Manager of Solutions Delivery, you will also collaborate with leaders across Sales, Customer Success and SaaS to ensure that corporate and client initiatives are fulfilled.
Specific responsibilities include:
Work with TPG’s VP of Solutions Delivery to define the key performance indicators (KPI), metrics, and strategies for the practice based on the overall SD goals.
Contribute to the design and deployment of new service offerings to meet client needs and increase revenue and account development.
Collaborate with SaaS and Customer Success to operationalize a system to measure customer health and maturity. Align SaaS platform offerings with SD service offerings to appropriate customer use cases and define package-based offerings.
Work with Sales to ensure SD service offerings are correctly scoped, positioned and priced during the pre-sales process.
Management & Leadership
Directly manage a team of Principal Engineers, Senior Engineers and Engineers across the SD disciplines (Tech, UX and Training).
Mentor and lead the team to provide strategic direction, advise on career direction, and drive the priorities of the team.
Design operational plans and projects for achieving the SD goals and work with team members to execute and track the plan.
With the project managers, manage, track, and optimize the resource management needs across all internal and client-based projects.
Drive continuous improvement of SD’s processes, methodology, and templates to ensure they align with the TPG and client project needs.
Monitor team performance, utilization levels, and coordination effectiveness.
Provide input to the SD staffing plan to determine hiring strategy, training and onboarding methodology, and providing mentorship for the team in support of their career development.
Collaborate with senior leadership across TPG to identify and plan major organizational projects impacting the SD in support of the overall TPG goals.
Contribute to the definition, management and tracking of the SD budget.
Foster a success-oriented, accountable environment.
Help to develop, promote, market and sell SD offerings and SaaS programs in partnership with SaaS, Customer Success, and Sales and Marketing counterparts.
Engage active customers and pre-sales prospects to advise on TPG services to support positive prospect and client engagement for closing new opportunities.
Drive account growth through existing clients and support Sales account planning efforts.
Assist with contract review and planning as it relates to scoping, SOW creation, resource allocation and delivery planning.
Participate in conferences and other customer-facing functions.
Consistently achieve revenue and client satisfaction related KPIs.
Work with the VP of SD to identify and proactively address barriers to reaching KPIs.
Manage regular forecast, utilization, capacity and project health reporting and ad-hoc reporting as needed to manage and communicate risk; forecast services revenue and track actuals vs. forecast.
Consistently report on SD operational status to internal stakeholders.
3+ years of professional services leadership experience delivering to large, complex, enterprise clients.
5+ years of professional services, implementation, consulting or related experience.
Experience managing a high performing team, including recruiting, training, and development.
Strong operational management, project and program management, consulting, and process improvement skills.
Ability to navigate complex organizations to accelerate accessibility programs and SaaS adoption, influence collaboration, and evangelize opportunities for growth.
Experience working with Sales and Customer Success Managers to drive services sales and SaaS platform adoption
Excellent communication and presentation skills with C-level executives.
Proven track record of forecasting and delivering on services revenue.
Strong empathy for customers and passion for revenue and growth.
Ability to travel up to 5% (regionally/internationally).
If you have a passion for excellence and want to work with an outstanding team of experts, working in an exciting, challenging, fast paced environment for the world’s leading assistive technology company, please send your resume to firstname.lastname@example.org.
Vispero actively seeks to develop greater levels of diversity in our workforce and in our pipeline of future employees. We are committed to attract and retain candidates who have a passion for their work and encourage all individuals to apply. Vispero is an Equal Opportunity Employer.