Government and public sector organizations have accessibility obligations in two distinct areas:
Workforce Access and Systems
Agencies must ensure employees who are blind or have low vision can use the tools required for their jobs, including software, documents, and training content. Providing compatible assistive technology and accessible services improves productivity, reduces support overhead, and mitigates compliance risks.
Public-Facing Services
The public needs to independently access government websites, online forms, portals, and self-service kiosks. These systems are subject to federal, state, and local accessibility laws. When public-facing services fall out of compliance, agencies face delays, complaints, and formal risk exposure.