Privacy Policy

Last Updated: April 8, 2025

Vispero (“we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

Scope

This policy describes the types of information we may collect about you and how we handle and share it.

By interacting with us through www.vispero.com (our “Website”) and all other web addresses associated with the vispero.com domain, including any subdirectories and individual pages, as well as any other websites or web pages hosted under that domain or any of its subdomains (collectively, our “Vispero Online Presence”), and/or our JAWS, ZoomText, FUSION software products, or when you call, email, or otherwise communicate with us, you agree to this privacy policy.

This policy does not apply to information collected on any other websites operated by us or any third party, including our affiliates. This policy also does not apply to your interactions with third parties or their websites or mobile applications that are linked to or accessible from our Website or that are operated by any parties unaffiliated with us, all of which are governed by the respective privacy policies of those third parties.

This policy will be updated periodically (see Changes to Our Privacy Policy, below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.

Information We Collect

We collect, and have collected in the past twelve months, the following categories of personal information:

Category	Examples
Identifiers	Real name, alias, postal address, internet protocol address, email address, account name, or other similar identifiers.
Commercial information	Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information.	Browsing history, search history, and information on a consumer’s interaction with a website, application, or advertisement.

Telemetry Data: Our JAWS, FUSION, and ZOOMTEXT software products may also collect certain telemetry data, which includes feature usage statistics, configuration settings, and performance metrics. This telemetry data cannot be used to identify a particular individual. We use this telemetry data to improve the performance, reliability, and features of our software. Users can opt out of our use of telemetry data through the software’s settings or by emailing a request to us (see Contact Information, below).

Sources of Information

We collect the above categories of information directly from you when you provide it to us, automatically as you use our Website or products, and from third parties, such as our business partners.

Information You Provide

You may choose to provide us with information when you use our Website or products or otherwise interact with us. For example, when you place an order with us, we may collect your payment card information. When you fill out forms on our Website or call or email us, we will collect your contact information.

Information from Automatic Data Collection Technologies

As you use our Website, we may use automatic data collection technologies, such as cookies, to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website and information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically helps us improve our Website and deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
Track aggregate and statistical information about user activity.
Display advertising both on our Website and on sites operated by third parties.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We use both session cookies and persistent cookies. Session cookies exist while you visit our Website and allow us to identify you during your visit to our Website and to process your transactions and requests as you use our Website. Persistent cookies remain on your computer after you have closed your browser and turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity and to display advertising on our Website and on sites operated third parties. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Website. We also may use other analytic tools to evaluate the services offered on our Website and help us improve our services, performance, and users’ experiences. The third parties providing us with the analytics devices and applications may use cookies and other tracking technologies, such as web beacons or local storage objects, to perform their services.
Vendor Ad Networks. We use vendors, such as network advertisers, to serve advertisements on websites other than this Website or other media (e.g., social networking platforms). This enables us and these vendors to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each vendor’s specific privacy policy, not this one. We may provide advertisers with non-personally identifiable information to facilitate targeted advertising of products and services that may be of interest to you.

Third Party Business Partners

Vispero acts as a pass-through to Open AI’s Chat GPT and Anthropic Claude Enterprise Services. We, as well as our partners, do not store or train on any images that are sent up through Picture Smart. We pass the images to either Chat GPT or Claude using the associated prompt only. For information about how Chat GPT and Claude process your information, please see the Open AI Enterprise Privacy page and the Commercial Terms of Service \ Anthropic.

Compliance

CCPA: We adhere to the CCPA, as and when applicable, and as may be amended and updated from time to time. Please see the following link for detailed information: https://oag.ca.gov/privacy/ccpa.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our application that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to: info@vispero.com. For all other states, please refer to your specific state’s privacy policies for further information.

Information from Third Parties

We may collect your information from public sources or other individuals, such as, for example, if a customer refers you to us or if someone purchases a product for delivery to you. We also may collect information from business partners, such as data analytics service providers, such as Google Analytics.

Why We Collect and How We Use Your Information

To perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf.
To present our Website to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose, order, or transaction for which you provide the information.
To carry out our obligations and enforce our rights arising from any contracts or orders entered into between you and us, including for billing and collection.
To notify you about changes to any products or services we offer or provide.
To contact you about our own goods and services that may be of interest to you.
To allow you to participate in interactive features on our Website.
To enhance our products, services, operations, and Website, including conducting research and analytics, develop or acquire new products or services, and perform market research and data analytics.
To perform accounting, auditing, billing, and collection activities.
To undertake internal research for technological development and demonstration.
To undertake activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured for, or controlled by us.
To comply with legal and regulatory requirements.
To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity and prosecute responsible parties.
To debug to identify and repair errors that impair existing intended functionality.
In any other way we may describe when you provide the information.
To evaluate or conduct a merger, divesture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about you is among the assets transferred or involved.
Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
For any other purpose with your consent or direction.

Disclosure of Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We also may disclose information:

To our affiliates.
To our contractors, service providers, and other third parties we use to support our business and provide services to us, such as, for example and without limitation, order processing and fulfillment, shipping, information technology, marketing, customer service, data analytics, research and enhancement, fraud prevention, legal, accounting, compliance, and risk management.
For any other purpose disclosed by us when you provide the information.
With your implied or express consent or direction.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information about you is among the assets involved or transferred.
To comply with any court order, law, regulation, or legal process, including to respond to any subpoena or government or regulatory request.
To enforce or apply our terms of use and any other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others. This includes, for example, exchanging information with governmental agencies or other companies and organizations for fraud protection and credit risk reduction.
In connection with an investigation of suspected or actual wrongful or unlawful activity.

Third-Party Use of Information

Some content or applications on the Website are served by third parties, including social media platforms, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control third party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party directly.

Accessing and Changing Your Information

You can review and request changes to your information by logging into the Website and visiting your account profile page. You also may email us at the email address stated below (see Contact Information, below) to request access or a change to any personal information you have provided to us.

We strive to accommodate reasonable requests where feasible. However, we may not accommodate a request to access or change information if we believe the request or compliance with the request would violate any law or legal requirement, infringe on any of our legal rights or obligations, if we cannot verify the authenticity of the request or the identity or authorization of the person making the request, if we suspect fraud or other wrongdoing, if compliance would cause the information to be incorrect, if compliance would pose an undue burden or expense, if compliance would jeopardize the security, integrity, or availability of any information, or otherwise in our discretion.

Data Security

We have implemented measures designed to safeguard your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. If you have a password to access your account profile on our Website, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.

The transmission of information over the internet is not completely secure. We take reasonable measures to protect your personal information, but cannot guarantee the security of your personal information. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy

We periodically post updates to our Privacy Policy. The date the privacy policy was last revised is identified at the top of the document. You are responsible for visiting our Website to ensure you are reviewing the most up-to-date version of our Privacy Policy.

Contact Information

You may contact us about matters relating to this Privacy Policy by calling 800-444-4443 or emailing info@vispero.com.

Your State Privacy Rights

Now or in the near future, the laws of certain states in the United States may give their residents rights with respect to their personal information.

The Website and content is managed by Vispero headquartered in the state of Florida in the United States and provided for access and use only by persons located in the United States. You acknowledge that you may not be able to access all or some of the Website or information outside of the United States and that access thereto may not be legal by certain persons or in certain countries. If you access the Website or information from outside the United States, you are responsible for compliance with local laws.