Our monthly Employee Spotlight series offers a behind-the-scenes look at the talented individuals who bring Vispero’s products to life. This month, we are shining the spotlight on Cory Jackson, Supervisor of Technical Support.

We chatted with Cory to learn about his journey at Vispero, why it is important to stay adaptable, and what he is learning about now.

Q & A with Cory

What is your current role at Vispero?

Cory: I’m the Supervisor of Technical Support here at Vispero. I lead our support team in providing top-quality assistance and helping ensure our users have the best experience possible with our products.

If you could describe your work at Vispero in three words, what would they be and why?

C: Supportive, Engaging, Rewarding.

  • Supportive, because our goal is always to help our users and each other.
  • Engaging, because every day brings a new challenge or opportunity.
  • Rewarding, because the work we do directly impacts people’s independence.

How did you first become interested in assistive technology or accessibility?

C: I was born blind, so technology has always been a key part of my life. As a kid, I experimented with shortwave radios and loved the telephone—both the fun and the trouble you could get into with it. I still remember the excitement of my first Braille writer, then a Braille printer, and later discovering the Apple computer with the Echo speech synthesizer. Those experiences fueled my passion for assistive technology and set me on the path I’m on today.

What drew you to Vispero, and how has your journey with the company evolved over time?

C: I joined Vispero in 2006 as a frontline technical support representative, eager to help users directly. After just two months, I moved into the Escalations team, which gave me the opportunity to dive deeper into our products. Over the years, it’s been incredible to see how our technology has evolved and how widely our software is used to support people who are blind and low vision. It’s been a journey of growth, learning, and meaningful impact.

What’s one project or product you’ve worked on at Vispero that you’re especially proud of?

C: It’s hard to pick just one because I’ve been involved in so many meaningful projects over the years. Each one has its own purpose and positive outcome. What I’m most proud of is the collective impact—every project contributes to improving accessibility and making life easier for our users.

How would you describe the team culture within your department?

C: In the Technical Support department, we’re truly like a family. Many of us have been here for years, and that longevity has built a strong sense of trust and camaraderie. We even communicate outside of work, which creates a very positive and supportive environment.

What’s one skill or perspective you’ve gained from working in the accessibility space?

C: I’ve learned that everyone we work with needs something a little different. There’s no one-size-fits-all solution. This field has taught me to fine-tune our approach for each individual and stay adaptable to meet people’s unique needs.

What are you most passionate about outside of work?

C: Outside of work, I love spending time with my wife and daughter. I also enjoy home projects, cooking, and spending time with our pets: Duke, our Labrador Retriever; Daisy, our Standard Poodle; Milo, our Dachshund mix; and Lusie, our Beagle. All of that brings a great balance to life.

What are you currently learning about (either professionally or personally)?

C: I’ve been learning everything I can about AI. It’s one of the biggest emerging trends, and with so many technologies adopting it, I want to stay at the forefront and understand where it’s heading.

What’s an assistive technology product you think more people should know about?

C: I believe every blind person, regardless of age, should have knowledge of both computers and screen readers. Together, they provide access to information and open up huge possibilities for independence and opportunity.

What’s one piece of advice you’d give to someone new to the accessibility or assistive tech field?

C: You’re not going to learn everything overnight. Take your time, learn a little at a time, and find the pace that works for you. There’s nothing wrong with taking it slow—you’ll eventually look back and be amazed at how much you’ve learned.

You have a time machine! Would you travel to the past or the future, and why?

C: I’d travel a few years into the future. While the past shapes the future, I already know what happened there. I’d love to spend just a few minutes seeing what new technologies and innovations are coming in the next five or ten years.